Last Sunday (one FULL week ago), I decided to go ahead and order a month’s supply of Nutri-System food.  I was committed to trying it for three months.  So I placed my order.  Since I wanted to get started ASAP, I paid an extra $20 for expedited shipping – figuring I’d have to wait till Wednesday to get the food.

One week later – still  no Nutri-System food. What a rip-off company!  The $20 was supposed to ensure that the food would be shipping within 24 hours of placing the order.   I didn’t get an email telling me that the food had been shipped until late Tuesday.   The shipment didn’t show up on the UPS tracking until late Wednesday – and it still hasn’t been delivered. “Expedited shipping” apparently means “give us $20 for nothing” in their dictionary.

I’m so ticked off that I cancelled my auto-delivery today, and I will find another diet program.  It was interesting that when I cancelled my deliveries, they didn’t even try to talk me out of it.  I figured they’d probably offer some kind of deal to try to keep me as a customer.  I will still have that first month of food – if it ever arrives, and I will stick the the diet for one month.   Whoever is in charge hasn’t the intelligence to know how to run a company. No company that has such grossly inadequate customer service will continue.  Its doom is certain.   I did a Google search about Nutri-System along with the word “rip-off” and apparently their customer service problems are widespread.  The only question is how long it will take before enough people realize they’re rip-off artists. I guess my $20 and everyone else’s goes to pay for their barrage of commercials that are everywhere. 

 In the grand scheme of things, that $20 isn’t going to make a difference in my life.  It’s just the principle of the matter.  When I talked to the customer representative on the phone earlier today, she explained that the $20 only assured that the order would be shipped within 24-48 hours of receiving the order.  It wasn’t to ship the order via priority shipping or anything like that.  I wonder if that means they typically don’t ship orders within 2 days of receiving them.  I don’t believe they shipped it within 48 hours, but at this point, they’ve lost any future business they might have gotten from me – and I hope that I’ve influenced at least a few other people not to even give them a try. 

This entry was posted on Sunday, March 9th, 2008 at 7:40 am and is filed under food/restaurants, That's My Life. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.